About Earth Options Pet Food
Learn more about who we are, where our products are made, and what sets Earth Options apart.
What is Earth Options Pet Food?
Earth Options Pet Food is a Canadian pet food company offering thoughtfully crafted food, treats, and supplements designed to support your dog’s overall health and well-being.
Where are Earth Options products made?
Our products are expertly crafted in Canada using carefully selected ingredients and quality-focused production standards.
What makes Earth Options different from other pet food brands?
We focus on quality ingredients, practical nutrition, and products that make it easier for pet parents to support their dog’s everyday health. Our goal is to provide dependable options that dogs enjoy and owners can feel confident serving.
How can I contact Earth Options?
You can reach us through the contact form on our website or by using the customer service contact information provided on the Contact Us page.
Products & Ingredients
Explore information about our recipes, ingredients, dietary considerations, and choosing the right products for your dog.
Where do you source your ingredients?
We are proud to source our ingredients locally within Canada whenever possible. The exception is the lamb used in our recipes, which is sourced from New Zealand for its quality and consistency.
Where are Earth Options products made?
Earth Options products are expertly crafted in Canada using carefully selected ingredients and quality-focused production standards.
What ingredients are used in Earth Options products?
Each recipe contains a thoughtfully selected combination of ingredients based on its nutritional purpose. Complete ingredient lists and nutritional information are available on each product page and on the product packaging.
Why does your lamb come from New Zealand?
Our lamb is sourced from New Zealand because of its recognized quality and reliable supply. All other ingredients are sourced locally within Canada whenever possible.
How do I choose the right product for my dog?
Consider your dog’s age, size, activity level, food preferences, and dietary needs. Our product descriptions and ingredient information can help you compare recipes and select an appropriate option.
Are your recipes suitable for dogs with food sensitivities?
Some Earth Options recipes may be suitable for dogs with certain dietary sensitivities. Because every dog is different, we recommend reviewing the full ingredient list and speaking with your veterinarian if your dog has a known allergy, intolerance, or medical condition.
Do you offer products for puppies or senior dogs?
Yes. Our kibble recipes are formulated for all life stages, making them suitable for puppies, adult dogs, and senior dogs. Feeding amounts will vary based on your dog’s age, size, activity level, and individual needs, so please follow the feeding guidelines provided with each recipe.
Feeding & Transitioning
Find guidance on feeding amounts, introducing a new food, and helping your dog adjust comfortably.
How much should I feed my dog?
Feeding recommendations are provided on the product packaging and website. These guidelines are a starting point and may need to be adjusted based on your dog’s age, weight, activity level, metabolism, and overall condition.
How should I transition my dog to Earth Options Pet Food?
We recommend transitioning gradually over approximately seven days:
- Days 1–2: 25% Earth Options and 75% current food
- Days 3–4: 50% Earth Options and 50% current food
- Days 5–6: 75% Earth Options and 25% current food
- Day 7: 100% Earth Options
Dogs with sensitive stomachs may benefit from a slower transition.
Can I mix Earth Options food with another food?
Yes, but it is important to consider the total amount of food and calories your dog receives each day. Mixing foods without adjusting portions can result in overfeeding.
What should I do if my dog does not eat the new food right away?
Some dogs need time to adjust to a new recipe, flavour, or texture. Introduce the food gradually and maintain a consistent feeding routine. If your dog stops eating entirely or shows signs of illness, contact your veterinarian.
Can I add water or broth to the food?
You may add a small amount of water to your dog’s food. Any broth should be dog-safe and free from ingredients such as onion, garlic, excessive sodium, or other seasonings that may not be appropriate for dogs.
Treats & Supplements
Get helpful information about serving treats, selecting supplements, and incorporating them into your dog’s routine.
How many treats can I give my dog?
Treats should generally make up no more than a small portion of your dog’s daily calorie intake. Adjust your dog’s regular food portions when necessary to account for additional treats.
How do I choose the right supplement for my dog?
Choose a supplement based on your dog’s individual needs and the intended purpose of the product. Review the product directions carefully and consult your veterinarian before introducing a supplement, particularly if your dog has a medical condition or takes medication.
Can my dog take more than one supplement?
Some supplements can be used together, but ingredients may overlap. Speak with your veterinarian before combining supplements to make sure the products and serving amounts are appropriate for your dog.
How long does it take to see results from a supplement?
Results vary depending on the product, your dog’s individual needs, and how consistently it is used. Follow the recommended serving instructions and allow sufficient time for the supplement to become part of your dog’s routine.
Ordering & Payment
Learn how to place an order, use promotional codes, make payments, and request order changes.
How do I place an order?
Browse our online store, add your selected products to your cart, and follow the checkout instructions to complete your purchase.
What payment methods do you accept?
Available payment methods will be displayed during checkout.
Can I change or cancel my order?
Contact us as soon as possible after placing your order. We will do our best to help, but orders that have already been processed or shipped may not be eligible for changes or cancellation.
How will I know that my order has been received?
You will receive an order confirmation by email after your purchase has been successfully completed.
Can I use more than one discount code?
Unless otherwise stated, only one discount or promotional code may be applied to an order.
Shipping & Delivery
Find details about shipping costs, delivery timelines, tracking, delays, and damaged or incorrect orders.
Where do you ship?
We currently ship to addresses within Canada only. Shipping availability and rates are confirmed at checkout based on your delivery address.
How much does shipping cost?
Shipping costs are calculated based on your order and delivery location. The applicable shipping rate will be displayed at checkout before you complete your purchase.
How long will my order take to arrive?
Delivery times vary depending on your location, order processing time, and the shipping carrier. You will receive shipping and tracking information once your order has been dispatched.
How can I track my order?
Once your order ships, you will receive a confirmation email containing your tracking information, when available from the carrier.
What should I do if my order is delayed?
Shipping delays can occasionally occur. Please review your tracking information for the latest update. Contact us if your order has not arrived within the expected delivery window.
What should I do if my order arrives damaged or incorrect?
Please contact us as soon as possible with your order number and photos of the items and packaging. Our team will review the issue and help make it right.
Storage & Product Care
Discover how to store your products properly and help keep them fresh after opening.
How should I store Earth Options Pet Food?
Store the product in a cool, dry place away from direct sunlight, heat, and moisture. Keep the package securely closed between uses.
Should I keep the food in its original packaging?
Keeping the food in its original packaging helps preserve important product information, including the lot number and best-before date. The original bag can also be placed inside a clean, airtight storage container.
How long does the product stay fresh after opening?
Freshness can vary by product. Follow the storage directions on the packaging and use the product within the recommended period after opening.
